Fax print stuck, now cannot print

[raycruz6]

The words,"Printing fax" is on the screen and will not go away.  Now cannot print.  I tried to reset by unplugging but did not change anything.  

[The_Fossette]

@raycruz6,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you facing the same issue when you make a copy?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend follow the below steps and check if it helps.

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.Remove USB cable, if present.

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[raycruz6]

The words,"Printing fax, page 1" are still there even after I unplugged the machine after 30 minutes.  I read about a NVRAM reset.  Short of contacting HP, could you tell me what they meant by this?  Hopefully this solves my problem.  

Thanks.

[The_Fossette]

@raycruz6,

It is great to have you back and your patience is greatly appreciated.

As the steps to perform a reset is confidential and dedicated to your printer. I will be sending you a private message please watch your inbox for more information.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!