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‎07-30-2019 09:17 AM - last edited on ‎07-30-2019 10:30 AM by Retired

HP Recommended

Good afternoon,

 

I have the OfficeJet Pro 8710. I was the one that set up the printer and I keep getting the message that this feature was locked or disabled by the device administrator when I'm inside HP Utility. Please let me know how to do the factory reset as well.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2019 10:18 AM

HP Recommended

@jqpophes

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎08-01-2019 10:18 AM

HP Recommended

@jqpophes

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-22-2019 05:33 PM

HP Recommended

I have this same issue and others do as well. Please assist ASAP. 

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