07-30-2019 09:17 AM - last edited on 07-30-2019 10:30 AM by kevin-t
I have the OfficeJet Pro 8710. I was the one that set up the printer and I keep getting the message that this feature was locked or disabled by the device administrator when I'm inside HP Utility. Please let me know how to do the factory reset as well.
Solved! Go to Solution.
08-01-2019 10:18 AM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the forums page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee