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Flashing Lights and Code C2FE012C on my HP Photosmart Premium C410

HP Photosmart Premium C410
Microsoft Windows 10 (64-bit)

When I plug in my printer (I don't even need to turn it on and cannot do so), it shows the following behavior:

  • I get the hp logo as usual for about 20 seconds on the display.
  • Then it get the code "C2FE012C"and sometimes "C2FE012D" underneath a on/off-symbol on the display for about one second.
  • Then all the lights on the key panel go flashing and will never stop again.
  • The only key that shows an effect then is the on/off-button. Upon pressing it, the process starts over again. None of the other buttons work, nor does the ink cartridge carriage start to move and allow me to remove the cartridges. Consequently, I cannot reset my printer as described in this article.

See also the photo attached.20200503_133303044_iOS.png

 Can anybody help me get my printer back to work, please?

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Flashing Lights and Code C2FE012C on my HP Photosmart Premium C410

Hi @WolfAndTheGang

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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