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Sniffly
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Flashing error on HP OfficeJet Pro 8730 (when trying to print) - B8BC12F6

Printing from MAC OS

Hi everyone. I would appreciate any guidance or insights you have to an error that occurs randomly when I try to print (wirelessly) to my HP Officejet Pro 8730. The error (which flashes) and renders the printer inoperable is "B8BC12F6" along with a on off symbol appears on the control panel/readout. The physical on/off switch also flashes.

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Flashing error on HP OfficeJet Pro 8730 (when trying to print) - B8BC12F6

@Sniffly

 

I suggest you remove the cartridges, clean the electrical contacts with a lint free cloth and perform a Power Reset on the printer


- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Next ensure the printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Sniffly
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Flashing error on HP OfficeJet Pro 8730 (when trying to print) - B8BC12F6

Thanks for the detailed guidance KrazyToad. I completed the same, and the error which occurs infrequently is still there. I can confirm the printer has the latest firmware too.

 

Regards,

 

Sniffly

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Flashing error on HP OfficeJet Pro 8730 (when trying to print) - B8BC12F6

@Sniffly

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

Asmita
I am an HP Employee

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