05-13-2020 07:40 AM
For my 5055 printer, the black ink is not printing. I have followed the HP suggestions. This is a brand new ink cartridge from HP. This is actually the second black ink cartridge to fail. I bought the printer 3 months ago, but HP says the warranty expired in 2019???? Unfortunately, I am disappointed, its seems like a nice printer, but if I can not get the black ink to work I will have to find another printer. Is there another solution, as the HP suggestions did not work, HP support probably can't help, based on other forums I read and I do not want to spend more money on a black ink cartridge, knowing its 50/50 shot if it works.
05-20-2020 10:08 AM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
If you have already performed the steps from the document Printer Prints a Blank Page or Does Not Print Black or Color Ink and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps! Keep me posted.
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05-26-2020 05:24 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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