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Forgot admin password

HP Deskjet 2622
macOS 10.14 Mojave

My printer disconnected from WiFi and now when I go back to connect my printer through the HP Smart app, it asks for my admin password for the integrated web services in order to establish a WiFi connection, but I cannot remember my password.


After looking through all the forums, I saw suggestions to use "admin" as the username and either a BLANK password, or 12345678, and to press and hold cancel and the wifi button to reset it all, but none of these solutions have worked.

How do I recover my forgotten admin password? HELP!Screen Shot 2020-02-16 at 2.06.04 PM.jpg

HP Support Agent
HP Support Agent
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Message 2 of 2
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Forgot admin password

Hi @toruk-el


Welcome to the HP Support Community. 


Appreciate you trying the steps. As the network restore did not resolve the issue, I'd suggest you Contact HP in your region regarding this issue. 


If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Have a great day! 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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