Forgot my admin id/password for hp office jetpro 8720

[Limq]

Hi..i forgot my admin id and password for my printer while i was trying to unlock the control panel screen. Can i reset it? I can't restore defaults without password and web interface keeps locking me out with the wrong combination when i tried to go into security

[Dragon-Fur]

@Limq 

The UserID = admin

We cannot provide help with the password.

Our Community cannot provide the information you seek.

I realize this is difficult / frustrating to hear.

Our rules of personal conduct and a policy change implemented by HP on our Community forum in March 2019, do not allow us to provide password solutions that breach the security of the device.

We cannot prove your identity, nor can we determine ownership of the device.

We cannot "take your word for it" because doing so overrides the intent of the security.

I can offer the following advice:

Contact HP Technical Support in your region.

Open a case, explain the issue, and ask for help.

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[Limq · Accepted solution]

I solved it with further online forum search. Doing a semi power reset then the pg xx of the restore default settings

[Dragon-Fur]

@Limq 

Excellent!

I am glad you found a solution.

Happy Printing.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.