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Limq Top Student
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Forgot my admin id/password for hp office jetpro 8720

hp office jetpro 8720

Hi..i forgot my admin id and password for my printer while i was trying to unlock the control panel screen. Can i reset it? I can't restore defaults without password and web interface keeps locking me out with the wrong combination when i tried to go into security

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Forgot my admin id/password for hp office jetpro 8720

@Limq 

 

The UserID = admin

 

We cannot provide help with the password.

 

Our Community cannot provide the information you seek.

 

I realize this is difficult / frustrating to hear.

 

Our rules of personal conduct and a policy change implemented by HP on our Community forum in March 2019, do not allow us to provide password solutions that breach the security of the device.

 

 

We cannot prove your identity, nor can we determine ownership of the device.

We cannot "take your word for it" because doing so overrides the intent of the security.

 

I can offer the following advice:

Contact HP Technical Support in your region.

Open a case, explain the issue, and ask for help.

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information on the Community).

 

  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

 

  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

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HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

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UK

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

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Kind Regards,
Dragon-Fur
Limq Top Student
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Forgot my admin id/password for hp office jetpro 8720

I solved it with further online forum search. Doing a semi power reset then the pg xx of the restore default settings

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Forgot my admin id/password for hp office jetpro 8720

@Limq 

 

Excellent!

 

I am glad you found a solution.

 

Happy Printing.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Kind Regards,
Dragon-Fur
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation