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‎01-29-2020 11:27 AM

HP Recommended
Product: HP Officejet Pro 8610

Hello!

I am looking for help resetting my printer's admin login and password. The company I work with had this printer before I started here and the lady who had initially set it up doesn't work with us anymore. She was the only one who knew the login and password for the admin settings. We just had our wifi updated and I am trying to reconnect the printer to our new wifi and it won't let me touch any of the settings. It says that the administrator has locked these types of settings. It then directs me to the admin login, which I do not have. Does anyone know how I would be able to reset the admin login and password so that I am able to have full access to the printer? 

2 people had the same question
3 REPLIES 3

‎02-01-2020 02:51 AM

HP Recommended

Hi @Carizmic_Admin

 

Welcome to the HP Support Community. 

 

Let's try these steps to restore the network settings to defaults - 

 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.

 

2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.

 

3. Touch OK.

 

I have sent you a private message with the steps to perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎02-02-2020 03:40 PM

HP Recommended

Cant reset printer settings to connect to Wifi

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‎02-03-2020 01:06 AM

HP Recommended

Hi @SC24

 

Please check your PM. 

 

Thanks! 🙂 

Asmita
I am an HP Employee

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