01-29-2020 11:27 AM
I am looking for help resetting my printer's admin login and password. The company I work with had this printer before I started here and the lady who had initially set it up doesn't work with us anymore. She was the only one who knew the login and password for the admin settings. We just had our wifi updated and I am trying to reconnect the printer to our new wifi and it won't let me touch any of the settings. It says that the administrator has locked these types of settings. It then directs me to the admin login, which I do not have. Does anyone know how I would be able to reset the admin login and password so that I am able to have full access to the printer?
02-01-2020 02:51 AM
Welcome to the HP Support Community.
Let's try these steps to restore the network settings to defaults -
1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.
3. Touch OK.
I have sent you a private message with the steps to perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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