01-09-2020 04:36 AM
I installed fresh set of HP364 inks on Monday but though the printer operates, the ink is not printing although wet and correctly installed. Please does anyone have an explanation and solution.
I hope so very much. Thank you.
01-12-2020 03:02 AM
Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Also, try cleaning the ink cartridges - HP Inkjet Printers - Ink Cartridge Errors
If the issue still persists, I'd suggest try installing new ink or check with the old ink to see if the ink LEDs on the printer still flash.
Hope this helps! Keep me posted.
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I am an HP Employee
01-12-2020 12:26 PM
Regrettably, I went back to Curry's PC World (tech help) in Winchester, where I bought the 3520 several years ago. The adviser thought that the roller heads (?) or something like had failed and it wasn't 'worth' repairing. I couldn't argue and hadn't had a reply to my enquiry so bought a 2620. Unfortunately, I realised too late that it doesn't back to back or print quantities. Too late to take it back. I'm taking the 3520 back for disposal, sadly.