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Frozen loading screen when I turn my printer on

Envy 5032

My HP Envy printer has frozen.

It shows HP and a black bar moves along the screen until it gets stuck. 

I have tried disconnecting and waiting and connecting back to the power but no luck.

Can anyone help please?

 

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Frozen loading screen when I turn my printer on

@AnnaSpence

 

Welcome to HP support community.

 

Is the printer connected directly to the wall outlet?

 

If not, follow the below steps:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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