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Fully reinserting paper tray of HP 178nw

HP Color Laser MFP 178nw
macOS 10.15 Catalina

Hello, I've recently purchased the HP MFP 178nw and overall I am quite happy with it. However, one thing that bothers me is the paper tray. When I bought the printer, it was slid all the way in so it was flush with the printers' front side. Now after printing, the tray is always open a bit, even when I don't have any paper inside. Could someone tell me how to reinsert it fully back inside the printer? I tried applying more pressure, but that didn't really work. Is there some sort of latch, or perhaps a button for these purposes? Thanks.

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Fully reinserting paper tray of HP 178nw

Hi @IrisCZ


Welcome to the HP Support Community. I'd be happy to assist you with the paper tray issue. 


To better assist you - What's the type and size of media you are trying to print? 


While you respond to that, I'd suggest you refer to step#2 from here for instructions to load the paper into input tray.  


You may also refer to page# 40 to 48 from the User Guide


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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