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IrisCZ
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Fully reinserting paper tray of HP 178nw

HP Color Laser MFP 178nw
macOS 10.15 Catalina

Hello, I've recently purchased the HP MFP 178nw and overall I am quite happy with it. However, one thing that bothers me is the paper tray. When I bought the printer, it was slid all the way in so it was flush with the printers' front side. Now after printing, the tray is always open a bit, even when I don't have any paper inside. Could someone tell me how to reinsert it fully back inside the printer? I tried applying more pressure, but that didn't really work. Is there some sort of latch, or perhaps a button for these purposes? Thanks.

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HP Support Agent
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Fully reinserting paper tray of HP 178nw

Hi @IrisCZ

 

Welcome to the HP Support Community. I'd be happy to assist you with the paper tray issue. 

 

To better assist you - What's the type and size of media you are trying to print? 

 

While you respond to that, I'd suggest you refer to step#2 from here for instructions to load the paper into input tray.  

 

You may also refer to page# 40 to 48 from the User Guide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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