cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
10 8 0 0
Message 1 of 6
170
Flag Post

Solved!

Functional faults in inkjet printer GT5820

HP Recommended
DeskJet GT 5820
Microsoft Windows 8.1 (64-bit)

Gentlemen, I've GT 5820 inkjet printer, it's only 3 years old from the date of purchase, and it has already failed 3 times. The main problem is: the ink supply nozzles are being clogged, the image fades and the printer prints only one color.

Local experts say this model is unsuccessful, because it doesn't have a forced supply of ink, so an airlock and blockage form in the nozzles. They say this model is designed to work no more than 2 years or so. Is it so ? Is it useless to repair it ?...

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
5,051 5,026 284 327
Message 2 of 6
Flag Post
HP Recommended

Hi @Sergio-K,

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

Press and hold the Start Copy Color button  on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

Example of a Print Quality Diagnostic page

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

Reply
0 Kudos
Highlighted
Author
Level 1
10 8 0 0
Message 3 of 6
Flag Post
HP Recommended

Re: GT5820, s/n CN6AF4G13W/06BN: Thanx for suggestive questions. Yes, simple copying leads also to the same bad result as from PC apps; I'm usually printing from Office (Word, Excel docs), Adobe Acrobat (pdf docs), SharePoint Designer (jpg docs), post/browsers etc. (all from my PC).

And yes, I tried several times the Print Quality Diagnostic page - it is pale and only shows images in black and pink (last year yellow got absent)...

At the moment I don't have a printout of the test page at hand since I gave my printer to the workshop for checking - the Inkjet needs to be flushed again (for the 3-d time already)- heads and nozzles...

The firmware was updated automatically several times before.

I'll keep You informed how tenacious is this unlucky model 🙂

Best regards

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
5,051 5,026 284 327
Message 4 of 6
Flag Post
HP Recommended

Keep me posted with the results.

Reply
0 Kudos
Highlighted
Author
Level 1
10 8 0 0
Message 5 of 6
Flag Post
HP Recommended

Certainly, OK, as soon as the local workshop returns my printer after clearing and purging the channels...

 

Rgds

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
5,051 5,026 284 327
Message 6 of 6
Flag Post
HP Recommended

Alright.

 

Have a nice day 🙂

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation