08-03-2020 04:57 AM
Gentlemen, I've GT 5820 inkjet printer, it's only 3 years old from the date of purchase, and it has already failed 3 times. The main problem is: the ink supply nozzles are being clogged, the image fades and the printer prints only one color.
Local experts say this model is unsuccessful, because it doesn't have a forced supply of ink, so an airlock and blockage form in the nozzles. They say this model is designed to work no more than 2 years or so. Is it so ? Is it useless to repair it ?...
Solved! Go to Solution.
08-05-2020 10:40 AM
To better assist you -
1) Does the copy print out the same way?
2) What's the application you are trying to print from? Have you tried printing from a different application or devices?
While you respond to that, let's print a Print Quality Diagnostic page -
Press and hold the Start Copy Color button on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.
Post the Print Quality Diagnostic page here so we can help you further.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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08-05-2020 05:32 PM
Re: GT5820, s/n CN6AF4G13W/06BN: Thanx for suggestive questions. Yes, simple copying leads also to the same bad result as from PC apps; I'm usually printing from Office (Word, Excel docs), Adobe Acrobat (pdf docs), SharePoint Designer (jpg docs), post/browsers etc. (all from my PC).
And yes, I tried several times the Print Quality Diagnostic page - it is pale and only shows images in black and pink (last year yellow got absent)...
At the moment I don't have a printout of the test page at hand since I gave my printer to the workshop for checking - the Inkjet needs to be flushed again (for the 3-d time already)- heads and nozzles...
The firmware was updated automatically several times before.
I'll keep You informed how tenacious is this unlucky model 🙂