General Printer Error 0x610000f6

[TexasIndian]

Haven't used printer in couple weeks (last job successful); error message appeared when 're-started' printer.

Followed the HP Diagnostic Solutions three times with no success; can't even get to "Print Tools Diagnostic".

There is NO paper jam; extract/replace cartridges+paper tray+thing in back+unplug/replug cords...Is it trash?

[senan6806]

@TexasIndian

A warm welcome to HP Support Community!

A ‘0x…’ error typically indicates an ink system failure. Power resetting the printer and manually cleaning the ink cartridges and printhead may clear the error. Instructions on how to resolve an 'Ink System Failure' or '0x ...' error can be found here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[TexasIndian]

Thank you Senan6806,

I copied your link, but won't have the opportunity to invest 2-3 hours

following all the suggested steps until next week....keep checking in

to see if I either (hopefully) click "solution" or ask a follow-up query.

Any/all assistance will always be greatly appreciated.

TexasIndian

[senan6806 · Accepted solution]

You are welcome TexasIndian!

Try those steps at your convenience. Let me know if you need further help.

[TexasIndian]

Oh well  :-((

Made a copy of your link/instructions and followed each step exactly....twice.

Unfortunately, first round I did withOUT wearing vinyl gloves!  Very messy!!

Still receive error message (albeit sparkling clean printhead) and HP Parts

does not offer this printhead anymore...and it's not cost-effective via Ebay.

So unless you have another ingenious idea, guess it's heading to recycle bin.

Irregardless, very much appreciate your assistance & checking back with me.

Thank you Senan6806....will 'look' for you with future inquiries.  TexasIndian.

[senan6806]

@TexasIndian

I'm afraid, it's a possible printhead failure. Please call HP Support to obtain all available repair/replacement options. You may user the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

[TexasIndian]

progress follow-up:

installed new printhead & new ink and followed your link directions explicitly to

no avail; oh well...off to recycle bin...your assistance/guidance was appreciated.

ps: got suggestions for replacement (retired, no longer need wireless)

Thanks again Senan6806

TexasIndian

[senan6806]

@TexasIndian

You are welcome! It's unfortunate, that we couldn't clear the error and you had to replace the printer. HP has wide variety of home printers, HP Deskjet and Envy series printers are quite suitable for home printing. I believe HP Sales would be able to help you suggest a printer suitable for your needs. You may reach them from here. 

If you ever require any technical assistance feel free to reach out to us. 

Have a great day!