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BlueKat
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Get error message "ink cartridge must be replaced" after new color ink cartridge installed.

HP Officejet 4630
macOS 10.13 High Sierra

I get the following error message after replacing the color ink cartridge on my Officejet 4630 "The following ink cartridge must be replaced."  I have followed all of the diagnostics (reset printer, clean contacts, etc.) to no avail.  I even ordered a new cartridge thinking the cartridge might be defective.  No luck.  Interestingly, if I put the old color cartridge back in, the message goes away.

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HP Support Agent
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Message 2 of 2
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HP Recommended

Get error message "ink cartridge must be replaced" after new color ink cartridge installed.

@BlueKat

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

If the issue persists, 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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