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‎09-21-2019 09:30 AM

HP Recommended
Product: HP OfficeJetPro 8710
Operating System: Microsoft Windows 7 (64-bit)

I installed a brandnew 8710 printer. I followed the install instructions and I used the setup cartridges that were delivered with the printer.  Now, after printing only a few pages on different moments, I get this message ""use new cartridges for startup" (HP 953), and I can't print anymore. Please help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2019 11:55 AM

HP Recommended

@CarloV

 

Welcome to HP support community.

 

Clean the ink cartridge contacts

  1. Open the ink cartridge access door.

  2. Wait until the carriage stops moving before you continue.

  3. Remove an ink cartridge, clean the copper-colored contact, and then insert the ink cartridge into its slot.

    Animation of removing, cleaning, and reinserting an ink cartridge

  4. Repeat these steps for the other ink cartridges.

  5. Make sure no ink cartridge is sticking out farther than the other ink cartridges.

  6. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

 

Let me  know how it how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-23-2019 11:55 AM

HP Recommended

@CarloV

 

Welcome to HP support community.

 

Clean the ink cartridge contacts

  1. Open the ink cartridge access door.

  2. Wait until the carriage stops moving before you continue.

  3. Remove an ink cartridge, clean the copper-colored contact, and then insert the ink cartridge into its slot.

    Animation of removing, cleaning, and reinserting an ink cartridge

  4. Repeat these steps for the other ink cartridges.

  5. Make sure no ink cartridge is sticking out farther than the other ink cartridges.

  6. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

 

Let me  know how it how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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