cancel
Showing results for 
Search instead for 
Did you mean: 
wrearick
New member
4 3 0 1
Message 1 of 19
4,501
Flag Post
HP Recommended

Solved!

Gibberish

7520 Printer
Microsoft Windows 10 (64-bit)

I'm having the same problem. My printer (7520 Printer)  randomly prints "❤︎/︎Cookie: mstshash=administr smileyface".

 

Reset doesn't correct this.

18 REPLIES 18
HP Support Agent
HP Support Agent
12,746 12,733 829 1,466
Message 2 of 19
4,446
Flag Post
HP Recommended

Solved!

Gibberish

@wrearick

 

Let me take a moment to thank you for posting on the HP Support Forums. 

MKazi is at your service. 

 

I understand that your HP Photosmart 7520 e-All-in-One Printer prints "❤︎/︎Cookie: mstshash=administr smileyface". You have attempted to reset the printer and the issue persists. You have done a remarkable job in troubleshooting this issue. 

 

To assist you with accurate information I would require more information regarding this: 

  • Since how long are you facing this issue?
  • Did any changes take place on the printer (paper jam, carriage jam, driver updates, etc.)?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Please download and install the firmware update for your printer via this link: https://hp.care/2FLa0L7
  • The printer needs to be restarted after the firmware is successfully installed.

If the printer continues to print gibberish, then let us perform a semi full reset on the printer. This will restore the printer to its original factory condition. A private message has been sent with the semi full reset instructions. 

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know. 

 

All the best! 🙂

Reply
0 Kudos
wrearick
New member
4 3 0 1
Message 3 of 19
4,435
Flag Post
HP Recommended

Solved!

Gibberish

Thank you. I have updated the printer firmware. I'll wait to see if this works. If not, I will perform the semi-full reset and report the results.

HP Support Agent
HP Support Agent
12,746 12,733 829 1,466
Message 4 of 19
4,431
Flag Post
HP Recommended

Solved!

Gibberish

@wrearick

 

You're welcome. 

 

Sure, feel free to let me know as conveniently as possible.

 

Cheers! 🙂

wrearick
New member
4 3 0 1
Message 5 of 19
4,411
Flag Post
HP Recommended

Solved!

Gibberish

The firmware update seams to have corrected the problem. It also corrected the problem I had with web printing.

 

Thanks for the help. I'll report back if the problem reoccurs.

Reply
0 Kudos
HP Support Agent
HP Support Agent
12,746 12,733 829 1,466
Message 6 of 19
4,387
Flag Post
HP Recommended

Solved!

Gibberish

@wrearick

 

You're most welcome.

 

I'm glad that the suggested solution worked and hope it remains that way.

 

I truly appreciate your efforts and patience.

 

Happy printing! 🙂

Reply
0 Kudos
Concernedguy
New member
2 2 0 2
Message 7 of 19
4,361
Flag Post
HP Recommended

Solved!

Gibberish

I had the same problem today May2, 2018.  I don't like the "computer sounding response" from HP and this smells like HP spyware, wasting my paper and ink.   I have the current firmware and that fix is just nothing but BS.  HP...LISTEN...tell us why this is happening and not a BS fix with a firmware update or we all need to find a different printer.  Come clean

Concernedguy
New member
2 2 0 2
Message 8 of 19
4,360
Flag Post
HP Recommended

Solved!

Gibberish

Mkazi...why is there no thumbs down?  You have been giving the same BS response to everyone and it doesn't work

 

wrearick
New member
4 3 0 1
Message 9 of 19
4,348
Flag Post
HP Recommended

Solved!

Gibberish

@Concernedguy,

 

It worked for me, so far.

Reply
0 Kudos
kyladgarza
New member
1 1 0 0
Message 10 of 19
794
Flag Post
HP Recommended

Solved!

Gibberish

I tried this and it didn't work.  

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation