04-21-2018 06:27 PM - edited 04-22-2018 04:23 AM
I'm having the same problem. My printer (7520 Printer) randomly prints "❤︎/⭐︎Cookie: mstshash=administr smileyface".
Reset doesn't correct this.
Solved! Go to Solution.
04-22-2018 01:02 PM
Let me take a moment to thank you for posting on the HP Support Forums.
MKazi is at your service.
I understand that your HP Photosmart 7520 e-All-in-One Printer prints "❤︎/⭐︎Cookie: mstshash=administr smileyface". You have attempted to reset the printer and the issue persists. You have done a remarkable job in troubleshooting this issue.
To assist you with accurate information I would require more information regarding this:
- Since how long are you facing this issue?
- Did any changes take place on the printer (paper jam, carriage jam, driver updates, etc.)?
While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Please download and install the firmware update for your printer via this link: https://hp.care/2FLa0L7
- The printer needs to be restarted after the firmware is successfully installed.
If the printer continues to print gibberish, then let us perform a semi full reset on the printer. This will restore the printer to its original factory condition. A private message has been sent with the semi full reset instructions.
I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know.
All the best! 🙂
04-24-2018 03:46 AM
The firmware update seams to have corrected the problem. It also corrected the problem I had with web printing.
Thanks for the help. I'll report back if the problem reoccurs.
05-02-2018 01:24 PM
I had the same problem today May2, 2018. I don't like the "computer sounding response" from HP and this smells like HP spyware, wasting my paper and ink. I have the current firmware and that fix is just nothing but BS. HP...LISTEN...tell us why this is happening and not a BS fix with a firmware update or we all need to find a different printer. Come clean