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‎03-30-2020 03:46 PM

HP Recommended

You broke my printer because I wouldn't spend $100.00 in ink for a 4 year old printer...

5 REPLIES 5

‎04-02-2020 04:30 AM

HP Recommended

Hi @HereAndGone

Welcome to the HP Support Community. 

 

To assist you better, kindly describe the issue you are facing with the printer.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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‎04-02-2020 05:48 AM

HP Recommended

I bought some after market ink cartridges because I don't have $80 to $100 for ink, my computer displayed a message that said they weren't HP cartridges and quit printing...The cartridges are fine...I turned off security but the printer is dead...The computer and printer and speaking with each other fine but nothing will print from my computer...I did some reading and found this was placed in the firmware which is a pretty **bleep**ty thing to do...I downloaded the latest firmware, disconnected and connected, plugged and unplugged but nothing...

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‎04-02-2020 10:04 AM

HP Recommended

@HereAndGone

 

Apologies for the inconvenience caused. I understand your concern. HP does not recommend the use of non-HP ink cartridges. It may or may not work.

 

Since you are using non-HP ink cartridges and unable to print, kindly contact the HP Support team in your region who will be able to assist you further with this issue. Click here for more info.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎04-02-2020 11:12 AM

HP Recommended

Thanks but I think I'll just buy an Epson or a Brother, but first I'll do some reading to make sure whatever  I buy isn't using HP's ink tactics... 

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‎04-02-2020 11:42 AM

HP Recommended

@HereAndGone

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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