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‎12-09-2019 09:09 PM

HP Recommended
Product: HP Office Jet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

When printing using Google Cloud Print, I get the following error message: 

"This printer cannot support this many copies. Number of copies will be set to printer maximum of 1."

How do I fix this?

 

PrinterCopiesLimit.PNG

3 REPLIES 3

‎12-12-2019 09:09 AM

HP Recommended

@Teancum144

 

Welcome to the HP Support Community.

 

You can try some of the steps from here: https://support.google.com/cloudprint/answer/2541927?hl=en

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 


I am an HP Employee

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‎12-12-2019 02:16 PM - edited ‎12-12-2019 02:19 PM

HP Recommended

Thanks  -- the only relevant suggestions from that webpage is to update my printer's firmware and I already have the latest firmware installed. 

The error message suggests the printer's firmware is limiting Google Cloud print to a maximum of 1 copy. 

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‎12-13-2019 05:39 AM

HP Recommended

You can try setting up the Google Cloud Print with the Printer again: https://support.hp.com/in-en/document/c02817255

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

Was this reply helpful? Yes No
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