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Grinding noise

HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

My HP Envy Photo 7855 is making a grinding sound when printing.  Been about a month now. Need help.


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HP Support Agent
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Grinding noise



Welcome to HP support community.


Clean the rollers inside the ink cartridge access area.

  1. Turn off the printer, and then disconnect the power cord.


    To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.

  2. Open the ink cartridge access door.

    Opening the ink cartridge access door

  3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

  4. Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Rollers in the cartridge access area

  5. Allow the rollers to dry completely (approximately 10 minutes).

  6. Close the ink cartridge access door.

  7. Reconnect the power cord to the rear of the printer, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

(Note:- Though the title of the document is different, these steps should fix the issue)


I hope that helps.

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