HELP! HP Officejet Pro 8600 Plus 'Locked'

[LanceK]

Hello,

Recently I was exploring my HP Office jet Pro Plus' capabilities and I must have accidentally switched a feature to on as I now can not use the 'Wireless Setup Wizard' among st other features. I was inside of the embedded web server portion of my printer and I recall tinkering with the encryption settings but I don't remember turning any to 'ON.' Anyways I am now locked out of several features and my printer is stuck in 'Offline' mode. 1) Wireless, Wireless Direct, Wireless Setup Wizard and Wi-Fi Protected Setup now have a little white panel lock avatar beside them on my printer's on device screen. My Wireless on the printer, says that it is on but I can not access it as I get a message that states, "The feature has been locked by your system administrator or the person who setup the printer." The 'Restore Network Defaults' is also locked with the little white panel lock avatar displaying. I am lost as to how to fix this and would really appreciate any sort of help or suggestions on this issue, thank you very much in advance to those who post.

[TEJ1602 · Accepted solution]

@LanceK, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LanceK]

Hello,

Thanks ever so much for helping me and sending me the private message!

[LanceK]

Worked perfectly. Thank you so much for sharing your knowledge. 🙂

[TEJ1602]

@LanceK

That's great! Happy to hear that.

Let me know if you need any further assistance.

[Ikester1]

I have the same problem!!   Recently I was exploring my HP Office jet Pro Plus' capabilities and I must have accidentally switched a feature to on as I now can not use the 'Wireless Setup Wizard' among st other features. I was inside of the embedded web server portion of my printer and I recall tinkering with the encryption settings but I don't remember turning any to 'ON.' Anyways I am now locked out of several features and my printer is stuck in 'Offline' mode. 1) Wireless, Wireless Direct, Wireless Setup Wizard and Wi-Fi Protected Setup now have a little white panel lock avatar beside them on my printer's on device screen. My Wireless on the printer, says that it is on but I can not access it as I get a message that states, "The feature has been locked by your system administrator or the person who setup the printer.