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HO Deskjet 3755 Won’t Print

HP Desk Jet 3755
macOS 10.14 Mojave

I have set my laptop n phone up through HPSmart.  It will not print. I ran the wireless network test n got a pass on all.  When I try to print I get the message printer offline. Everything I have look at states it is on line.  I tried WIFI direct with same results. 

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HO Deskjet 3755 Won’t Print

@MFYoung

 

I have gone through your post and would like to help

 

I suggest you update the Printer firmware and also check for Mac updates

 

Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists reset the Network settings on the printer and setup the connection again

 

Press and hold the Wireless button and the Cancel button for 10 seconds to reset the Network settings

 

Next run the HP Smart App again to setup the wireless connection

 

Link: https://support.hp.com/us-en/document/c06188214

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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