01-13-2020 12:12 PM
Welcome to the HP Support Community.
Are you able to copy from the scanner glass?
Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.
Turn the printer off, then disconnect the power cord.
Lift the scanner lid.
Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.
To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.
Figure : Clean the scanner glass and under the lid, and any glass or white strips (if present)
White scanner lid backing
White ADF scanner lid strip (if present)
Glass ADF scanner strip (if present)
Main scanner glass
Reconnect the power cord, turn on the printer, then close the scanner lid completely.
Load the original document or photo, then try to scan. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/documen...
Let me know if this helps.
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