12-15-2017 06:37 AM
My printer's screen will not work. The printer powers up and I can the printer mechanisms move when started but the screen will not turn on. The home button and the back button light up. It appears that the printer will work if the screen did but I am unable to connect to WiFi because I cannot use the screen. Any suggestions?
12-16-2017 02:40 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I understand HP 250 Mobile Printer screen isn't working,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you perform a hard reset?
While you respond to that, here's what you need to do,
Resetting the printer can resolve some types of slow printing issues.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Let me know how that pans out
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,
followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,
And Have a great day Ahead!
I am an HP Employee
08-01-2019 07:51 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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3. Error message (if any)
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