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HP 2676 Deskjet not printing

HP Deskjet 2676 Ink Advantage
Mac OS X 10.11 El Capitan

Hi, I have not used the printer for 6 weeks and not the print quality is extremely poor when i am trying to print anything. Catridges were replaced a few months back but have sufficient ink.


please assist. 

HP Support Agent
HP Support Agent
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HP 2676 Deskjet not printing

Hi @SP70


Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue. 


To better assist you -  


1.) Does the copy works?

2.) What's the application that you are printing from?

3.) Have you tried printing from a different device?


While you respond to that, let's try printing a Print Quality Diagnostic page -


  1. Load plain paper into the input tray.

  2. Click the Apple menu, and then click System Preferences.

  3. Depending on your operating system, click Print & Scan or Printers & Scanners.

  4. In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.

  5. Click Utility, and then click Open Printer Utility.

    HP Utility opens.

  6. Click Print Quality Diagnostics, and then click Print.


Evaluate the print quality report for any defects. You may also refer to this document.


Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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