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Top Student
Posts: 5
Member Since: ‎12-09-2013
Message 1 of 3 (250 Views)

HP 2710 Photosmart

I have a chronic error message: "Remove and check color cartridge" preventing any action. Removed and replaced with reoccurring message. Installed NEW cartridge, it would not align and the error message repeated. I have rebooted the machine several times with and without the cartridge without effect. Any suggestions?

Thank you,


Posts: 29,338
Member Since: ‎11-17-2008
Message 2 of 3 (239 Views)

Re: HP 2710 Photosmart

Check the x-bias-spring as shown in the post here.  If the spring is dislodged but has not damaged the flex it may be possible to move it back into position and then glue it in place with a bit of epoxy.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Top Student
Posts: 5
Member Since: ‎12-09-2013
Message 3 of 3 (228 Views)

Re: HP 2710 Photosmart


This reply was helpful to see, there is no damage  but the spring is dislodged; can you provide a photograph of what it looks like when it is in the correct position which would give me a clue as to where to glue the loose end?

Thank you kindly,


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