01-08-2020 05:49 PM
Printer won't print in color from computer. Will print test documents in color.
01-11-2020 04:53 AM
Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.
To better assist you -
1.) What's the application that you are trying to print from?
2.) Have you tried printing from a different application from your Mac?
While you respond to that, I'd suggest that we try updating the Mac. Refer to this document for steps - How to update the software on your Mac
Also, try updating the printer's firmware. Here's the document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, try adding the printer as AirPrint. Follow these steps -
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu
6.) Try to print.
Hope this helps! Keep me posted.
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