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‎04-25-2020 12:35 AM

HP Recommended
Product: HP Officejet 3830
Operating System: Microsoft Windows 10 (32-bit)

Black ink cart full but prints blank pages. Super frustrated as I have important docs to print. Thanks for any help!

1 person had the same question
3 REPLIES 3

‎04-25-2020 03:26 AM

HP Recommended

Hi @CO11 ,

 

Welcome to the HP Support-Community.

 

I can help you with that kind of error! 😊

 

Take a handkerchief and the black cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, black colored strip. Is that so?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

 

What is the result?

 

Cheers!

Nils


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Was this reply helpful? Yes No

‎04-25-2020 02:35 PM

HP Recommended

THANK YOU Nils, your recommendation worked like a charm! Much appreciated my friend. 

-Craig

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‎04-26-2020 01:23 PM

HP Recommended

Hi Craig!

 

Thank you very much for your feedback!😊 I am glad that I was able to help you.

 

Cheers!

Nils


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