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‎06-30-2020 03:37 PM

HP Recommended
Product: 3835 all in one printer
Operating System: Microsoft Windows 10 (64-bit)

Hi there, printer won't connect to web services and thus I can't get claim code for instant ink.  I've tried everything I can. It connects to wifi. I've done several factory resets but to no avail. One message on a network print out says that the SSID name should be changed, but I don't know how to do this. This is my last shot before returning it, only bought last week.

 

1 REPLY 1

‎07-01-2020 10:51 AM

HP Recommended

@gethinrj, Welcome to the HP Support Community!

 

SSID is the network name of your wireless network. You will have to contact your Internet service provider to make changes to the wireless network settings.

Before that, make sure you have tried the steps mentioned in this document. 

To know how to find the printer claim code, click here. 

Web services can be turned ON as shown in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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