cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
64
Flag Post

HP 3835 all in one printer could not connect to web services

HP Recommended
3835 all in one printer
Microsoft Windows 10 (64-bit)

Hi there, printer won't connect to web services and thus I can't get claim code for instant ink.  I've tried everything I can. It connects to wifi. I've done several factory resets but to no avail. One message on a network print out says that the SSID name should be changed, but I don't know how to do this. This is my last shot before returning it, only bought last week.

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
11,822 11,816 741 897
Message 2 of 2
Flag Post
HP Recommended

@gethinrj, Welcome to the HP Support Community!

 

SSID is the network name of your wireless network. You will have to contact your Internet service provider to make changes to the wireless network settings.

Before that, make sure you have tried the steps mentioned in this document. 

To know how to find the printer claim code, click here

Web services can be turned ON as shown in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation