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atc_sarah Honor Student
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HP 4512 Stopped printing on cardstock/thicker paper

HP Envy 4512
macOS 10.13 High Sierra

I have able to print on cardstock (65lb) and note cards for a long time, but this week it stopped feeding the paper through.

- I have looked in the forums and followed the instructions on cleaning the feeder wheels, but this hasn't helped.

- When I put the paper in I change the paper type to Specialty Paper Matte on the printer and change the page setup to "Index Card 8.5 Letter", but this hasn't helped. 

- It prints fine on regular paper. 

 

I really need this to print on the heavier paper again!!!!! Please help!!! TIA.

 

- I also can't find how to change the printing defaults on the utility tool either, which is where my programs that are trying to print from are sending me. I want to change the defaults from single sided color to double sided black and white. 

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HP Support Agent
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HP 4512 Stopped printing on cardstock/thicker paper

@atc_sarah

 

I suggest you update the Printer Firmware. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c02919168

 

Next try creating custom paper size. Please follow the instructions for Mac in this Link: https://support.hp.com/in-en/document/c03890386

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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atc_sarah Honor Student
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HP 4512 Stopped printing on cardstock/thicker paper

Thank you so much for taking the time to respond to me. Unfortunately, I have also completed those steps without avail. Are there any other steps I can take? I was able to print on business card paper (8.5x11 heavier paper), but still no luck with the cardstock or greeting cards, 

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HP 4512 Stopped printing on cardstock/thicker paper

@atc_sarah,

 

Please try performing a Power Reset on the printer.

  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet. Wait at least 60 seconds
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • Try to print and check if it works.

Also, check the print settings on your MAC.

Refer to this document.

 

Let me know what happens.

Cheers!

ATHARVA_GP
I am an HP Employee

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