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HP ENVY 4520
Microsoft Windows 10 (64-bit)

My printer only prints blank pages, the same when copying so it is not a windows problem.  My ink is good (HP), I did a hard reset like suggested in another thread. I have read that many have had the same problem, but no working solutions have been offered.  Has anyone figured out how to solve this problem??? I would really appreciate any help you could give...

Thanks,

Robert

 

1 REPLY 1
HP Recommended

Hi! @rtburkey66, Welcome to HP forums.

 

I understand when you print from the printer the printer is printing blank pages.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Does the issue persist when you make a copy from the printer?

 

Have you tried printing from a different application?

 

Have you tried printing using a different ink cartridge?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Replace low, empty or faulty ink cartridges on the printer.

 

Update the printer firmware and check if it helps.

 

Update the printer firmware using this link. Click Here

 

If the copy works fine uninstall the printer software from the root level on your PC and install the full feature printer software.

 

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 

 

Update the full feature printer software using this link. Click Here

 

Refer this article to further troubleshoot printer printing blank pages issues. Click Here

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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