01-07-2018 05:58 PM
I have a HP 4630 printer.
It has recently stopped printing by wireless. We got a new router and it has not worked eversince.
The computer and the printer are on the same network.
I have diconnected and then reconnected the printer to the wirless network and put in our wirless password.
I have tried to reinstall the software on our computer but was unsucessful. I put the IP address from the printer into the software install and the error I got said it could not be found.
I am afraid to unistall the software because I dont have my software disc anymore.
I printed my wirless Network Test Results and everything says good, excellent, passed, ect...
Unsure where my issue is.
01-09-2018 08:37 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out!
As I understand the printer cannot be found on your computer,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you reinstall the drivers/software from root level to avoid the issue?
Have you considered using the Windows built-in drivers?
While you respond to that, here's what I recommend you do:
I recommend you delete the driver at the root level and retry, follow the steps below:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click here to access the HP website, find the drivers compatible with your windows and install it.
If the issue persists, please go ahead and install the windows built-in drivers:
If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.
Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.
See the Frequently asked questions in this document for additional information, including how to scan using this driver.
(By the end of this article all the issues should be resolved)
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
01-11-2018 04:14 PM
Hi @JenniferKO ,
Thank you for responding,
It's great to have you back 😉
It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out,
I'm the Barachiel & I'm at your service.
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution for this concern.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And select Accepted as solution to help others find the same solution as you have.
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee