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‎02-06-2020 03:18 PM

HP Recommended
Product: HP 4632

I have recurring issues with sending a job to print and having the print job get hung in the queue.  I have tried turning the printer off and on.  I have tried deleting the job.  I have tried disconnecting and reconnecting the printer.  The job, which has printed, is still hung in the queue as if it has not printed.  This is driving me crazy because it happens way too often.

1 REPLY 1

‎02-10-2020 04:19 AM

HP Recommended

@nona8249, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • How is the printer connected to the printer?
  • What is the Operating System installed on your computer?
  • Is there any antivirus/security software installed on your computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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