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‎01-14-2020 09:38 PM

HP Recommended
Product: All in one HP 4650
Operating System: Mac OS X 10.11 El Capitan

I installed new ink cartridges. Genuine HP. Both color and black. Never had a problem before. Love HP products. I keep getting the message that others have reported. "Remove and re-install ink cartridges properly". Done that and have tried everything (I think) that I have read in this forum with no luck. Any ideas? I really need to print ASAP. Thanks very much in advance!

2 REPLIES 2

‎01-14-2020 10:20 PM

HP Recommended

Hi,

What ink cartridge is indicated below the message? a circle indicates the black one, 3 dots the tri-color.

 

Please remove the indicated cartridge from the printer and see if you can print then in single-cartridge mode, if you can, that means the cartridge is faulty and you should return with it to the store and send the cartridge to HP to claim its warranty:

https://support.hp.com/sg-en/document/c00206040

 

Shlomi



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‎01-15-2020 04:14 PM

HP Recommended

Thanks. I happened to have had a spare color cartridge. While the one I originally installed was brand new, the replacement solved the problem. Both were purchased from Amazon about 3 months ago 😞

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