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‎04-29-2020 12:06 PM

HP Recommended
Product: Office Jet HP 4650 All in One

HP 4650 not printing. Mac OS. HP Ink levels good. Ran all diagnostics, everything checks out. It pulls the paper through but there is no printing.  I checked all OS settings, tried printing docs from variety of sources/platforms and checked for drivers. Thanks. 

1 REPLY 1

‎05-06-2020 02:06 PM

HP Recommended

@Lolagal, Welcome to HP Support Community!

 

Are you able to make photocopies on the printer?

 

If no, follow the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If yes, help me with the following details-

 

How is the printer connected to the computer?

Did you make any changes to the printer or the computer?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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