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JJ1946
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HP 4650 touch pad not responding

HP 4650 ink jet printer

HP ink jet printer 4650 - touch pad not responsive to touch and won't allow setup of date, etc. or fax

 

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HP 4650 touch pad not responding

@JJ1946, Welcome to the HP Support Community!

 

Was it working fine before?

Is there any damage to the screen?

I'm afraid this seems like a hardware issue with the display of the printer. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware. 

 

Try using the touch screen display. Try with all the options available. You may also check if the Home icon, the Back button is working.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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