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AndrewG-C
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HP 5010 a4 borderless help

HP 5010
Microsoft Windows Vista

We have just bought a HP 5010 printer and it won’t let us select a4 and borderless at the same time. The HP site says the printer is capable of this and we need this function for the printing we do. 

we have Windows Vista

using Photoshop CS6

 

can anyone help? 

thanks

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HP Support Agent
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HP 5010 a4 borderless help

@AndrewG-C,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print borderless on a A4 paper.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you trying to print edge to edge?

Have you tried printing borderless from other applications?

 

Meanwhile, the maximum print area is 215.9 x 355.6 mm. If the print area is more than you will have issues printing.

 

Please refer to the below link for the printer specifications.

 

https://support.hp.com/in-en/document/c06151433#AbT9

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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AndrewG-C
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HP 5010 a4 borderless help

It’s just a4 borderless printing week are trying to do, which the printer says it can do in the specs 

 

doesn’t work from any application we tried

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HP 5010 a4 borderless help

@AndrewG-C,

 

I recommend you root uninstall the printer and reinstall and check if it helps.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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AndrewG-C
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HP 5010 a4 borderless help

Thank you for your help but we are having problems installing everything and still the same error appears. 
we are in Windows vista and the setup never completes properly. Tried removing and installing 4 times now. 

any ideas?

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HP 5010 a4 borderless help

@AndrewG-C,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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