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nailsea12c
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HP 5524 wont print black after installing new cartridge

photosmart 5524
Microsoft Windows 10 (64-bit)

just put some Tesco ink refills in and the black colour will not print.

 

I have made sure all refills are vented

 

Please advise

 

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

HP 5524 wont print black after installing new cartridge

@nailsea12c Greetings from the HP Community!

Do you get any error messages? 

Does the copier work as a stand-alone device?

 

Meanwhile, please try the below steps to resolve cartridge related issues:

 

Step 1: Verify the ink cartridge numbers

Make sure the ink cartridge numbers match your printer and country/region.

Go to HP Store, and then verify the ink cartridge numbers for your printer model and country/region. Replace any incompatible ink cartridges.

If the error persists, continue to the next step.

 

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn the printer on.

If the error persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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