• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 5745 OFFICEJET
Microsoft Windows 10 (64-bit)

First time changing the ink cartrigages. Got 'Alignment unsuccessful' msg 3x.

Did the Hard Reset procedure. No prompt to run alignment. Sample print came out with some lines only printing half, so I went to 'Settings' on the printer to do the alignment. No change.

Help please and thank you!

Sample HP printer half line print.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Greetings @mind_84

 

Welcome to HP Forums and Thanks for the post. 

 

I understand you are getting an alignment failure message on your printer, is that right?

Not to worry, I will be glad to help. 

Are you using genuine HP ink?

 

Request you refer to this HP Article and try the steps suggested in the article to overcome the issue you are facing. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

Greetings @mind_84

 

Welcome to HP Forums and Thanks for the post. 

 

I understand you are getting an alignment failure message on your printer, is that right?

Not to worry, I will be glad to help. 

Are you using genuine HP ink?

 

Request you refer to this HP Article and try the steps suggested in the article to overcome the issue you are facing. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

HP Recommended

Yes, I am using genuine, brand new HP ink cartridges and clean white, unused printer paper. Although the screen said the Alignment was ok (passed or acceptable), I was still getting the half line printout in one or 2 lines. Cleaning the cartridges did the trick - solved!

 

Thank you very much for your help!

HP Recommended

@mind_84

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need assistance.

 

Cheers.

 

Sandytechy20
I am an HP Employee

HP Recommended

re Hp Envy photo 7155

I am having the same issue. Black ink just printing half of the line. Black cartridge 7/8 full. Just started this morning.

HP help is closed for further "something" I can't remember the exact wording.

They are sorry bla, bla, bla......

It is only taking me 4 hours now to try and print 4 pages.

any help wold be wonderful!

Thanks,

whitesentry

 

HP Recommended

@whitesentry, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.