06-17-2017 06:41 PM - edited 06-17-2017 06:42 PM
First time changing the ink cartrigages. Got 'Alignment unsuccessful' msg 3x.
Did the Hard Reset procedure. No prompt to run alignment. Sample print came out with some lines only printing half, so I went to 'Settings' on the printer to do the alignment. No change.
Help please and thank you!
Solved! Go to Solution.
06-18-2017 01:49 PM
Welcome to HP Forums and Thanks for the post.
I understand you are getting an alignment failure message on your printer, is that right?
Not to worry, I will be glad to help.
Are you using genuine HP ink?
Request you refer to this HP Article and try the steps suggested in the article to overcome the issue you are facing.
Let me know if this helped.
I am an HP Employee
06-20-2017 04:45 AM
Yes, I am using genuine, brand new HP ink cartridges and clean white, unused printer paper. Although the screen said the Alignment was ok (passed or acceptable), I was still getting the half line printout in one or 2 lines. Cleaning the cartridges did the trick - solved!
Thank you very much for your help!
12-17-2019 04:33 PM
re Hp Envy photo 7155
I am having the same issue. Black ink just printing half of the line. Black cartridge 7/8 full. Just started this morning.
HP help is closed for further "something" I can't remember the exact wording.
They are sorry bla, bla, bla......
It is only taking me 4 hours now to try and print 4 pages.
any help wold be wonderful!
12-20-2019 10:45 AM
@whitesentry, Welcome to HP Support Community!
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee