cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
41
Flag Post
HP Recommended

HP 6255 Checking For Printer Updates Error

HP 6255 Printer
Microsoft Windows 10 (64-bit)

I have an HP 6255 printer.  When I turn it on, it automatically is "checking for printer updates" on the display.  It ultimately fails and indicates the "update failed to download."  From this point, the only option is to press ok, and then it "checks for printer updates" again, with the same result.  I did unplug it from the wall and tried again multiple times to no avail.  What can I do to get my printer to work?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
2,013 2,003 95 118
Message 2 of 2
11
Flag Post
HP Recommended

HP 6255 Checking For Printer Updates Error

Hi @kilekc

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Try update firmware from your computer- HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation