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HP 6600 printer with the error message ' missing or failed printhead'

I have an error message on my HP 6600 printer ' missing or failed printhead'.  I have flushed the ink system through but that has not helped.  I have been advised to restore factory settings but am unable to as the touch screen home button is not illuminated.  Does anybody have any ideas please?

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HP 6600 printer with the error message ' missing or failed printhead'

Hi @Mango8

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to this error.

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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