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HP 6700 Officejet Premium Touch Screen Not Working

6700 Office Jet Premium
Microsoft Windows 10 (64-bit)

My printer functions and I can print but my touch screen turns on during initial power up and I can see the screen but then fades and has lines vertically on the screen and is dark and has no working seen?

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HP 6700 Officejet Premium Touch Screen Not Working

Hi @BigJoeMama

Welcome to the HP Support Community. I'd be happy to assist you.

 

Is there any damage to the screen?

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

 

If the issue persists, I'm afraid this is a hardware issue with the printer screen. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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