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HP Recommended
HP OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

When I print a document with any large area of blue, such as a banner, the blue prints streaked with red.  This happens regardless of cartridge level.  I've changed to BEST print quality and cleaned the printheads numerous times.

3 REPLIES 3
HP Recommended

@racerbrb

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Do you get the streaks on the report page when cleaning the printhead?

 

Since you have already cleaned the Printhead several times, I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

You can refer to this Link: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

HP Recommended

Hello, KrazyToad,

Thanks for replying to my question.

The report page prints very well after I clean the printheads, but the streaking is still there in a banner in a Word document.

I'll follow the link you provided for HP Support.

Thanks,

Mike, aka racerbrb

HP Recommended

@racerbrb Alright, please do, and if you need anything else,

do not hesitate to write to us, anytime.

Riddle_Decipher
I am an HP Employee

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