01-26-2020 09:44 AM
Printer was printing great - had 3/4 to 1/2 full HP ink cartridge (one month old) - it stopped printing in black ink. Checked the settings, the ink levels, cleaned the heads (multiple times), realigned the heads. Nothing - test page printed in color but not in black. Bought and installed new cartridge - still nothing. Used virtual assistant - still nothing. Scan Doctor 5.3 shows printer is working and correct ink levels - what is the problem? (No changes to operating system other than Windows 7 is no longer supported). Any suggestions - great printer and I have multiple ink cartridges.
01-28-2020 02:56 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not printing black.
Don’t worry, I assure you I will try my best to get this sorted.
Are you able to make a copy in black?
Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.
Here is how it is done.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the PC
14.) Download and install the printer software from the below link.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee