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‎12-06-2019 11:52 AM

HP Recommended
Product: HP 6975 printer
Operating System: Microsoft Windows 10 (64-bit)

Daughter had this printer for several months, never printed photos until this week.  All the photos look like a "negative image" like the film from Yesterday.  Tried to store defaults from factory, nothing,  Going to connect it to my computer to see if it would print photos, if it does, then it is her HP computer settings, if not...it is in the printer.  Already installed two new sets of cartridges.  What else can I do?

2 people had the same question
1 REPLY 1

‎12-09-2019 11:48 AM

HP Recommended

@starchie

 

Welcome to the HP Support Community.

 

What is the size and type of paper being used? Are you able to print other documents?

 

Yes and do let us know if you'r able to print photos from your Computer.

 

Meanwhile, here is a document to help you: https://support.hp.com/in-en/document/c03422222

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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