08-31-2018 12:58 PM
error message that paper is too short, printer is set for 4x6 cardfs and computer is set for 4x6 cards
09-01-2018 03:13 PM
Welcome to HP Forums. This is a great place to get support, find answers and tips.
I have gone through your Post and would like to help
Please update the Firmware and let me know if that helps
Click this Link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/828... for Firmware update
If the issue persists, try creating a custom paper size directly from the printer properties menu.
Load the custom-size paper into the paper input tray.
Open the item you want to print.
Click File, and then click Print.
In the Print window, click Preferences, Properties, or Printer Properties.
Click the Paper/Quality tab, and then click Custom.
In the Custom Paper Size window, click New.
Type a name for your custom paper size, adjust the width and height to your preference, and then click OK.
NOTE: To change the dimensions to metric, click Millimeters.
Your custom paper size is now saved. You can select this custom paper size in the future and edit it if needed.
Click OK, click the Paper Size drop-down menu, and then scroll down and select your custom paper size.
Make any other preference changes if necessary, and then click OK.
NOTE: Supported paper sizes vary by printer. If you input custom dimensions that your printer does not support, the new custom paper size does not display when you attempt to print. Check the printer specifications for your printer for more information on supported paper sizes.
Click OK or Print to print the document.
Please refer to this Link: https://support.hp.com/us-en/document/c03890386
Keep me posted how it goes
Thank you and have a wonderful weekend 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.
I Am An HP Employee
01-08-2020 08:34 AM
@ibess Welcome to HP Community!
I understand that you are unable to print a 4x6 index card.
Please let me know from which application you are printing.
Are you getting any error message while printing?
Please refer to the below link to Print Driver Settings Guide.
Also, please refer to the video on how to load the paper to the printer.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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