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GaryGene
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HP 6978 will not print 4x6 index cards, get message that paper is too short

hp 6878
Microsoft Windows 10 (32-bit)

error message that paper is too short, printer is set for 4x6 cardfs and computer is set for 4x6 cards

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HP 6978 will not print 4x6 index cards, get message that paper is too short

@GaryGene


Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Please update the Firmware and let me know if that helps

 

Click this Link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/828... for Firmware update

 

If the issue persists, try creating a custom paper size directly from the printer properties menu.

  1. Load the custom-size paper into the paper input tray.

  2. Open the item you want to print.

  3. Click File, and then click Print.

  4. In the Print window, click Preferences, Properties, or Printer Properties.

  5. Click the Paper/Quality tab, and then click Custom.

    Custom button in print properties

  6. In the Custom Paper Size window, click New.

  7. Type a name for your custom paper size, adjust the width and height to your preference, and then click OK.

       NOTE: To change the dimensions to metric, click Millimeters.

    Your custom paper size is now saved. You can select this custom paper size in the future and edit it if needed.

  8. Click OK, click the Paper Size drop-down menu, and then scroll down and select your custom paper size.

    Custom paper size in drop-down list

  9. Make any other preference changes if necessary, and then click OK.

       NOTE: Supported paper sizes vary by printer. If you input custom dimensions that your printer does not support, the new custom paper size does not display when you attempt to print. Check the printer specifications for your printer for more information on supported paper sizes.

  10. Click OK or Print to print the document.

Please refer to this Link: https://support.hp.com/us-en/document/c03890386

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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ibess
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HP 6978 will not print 4x6 index cards, get message that paper is too short

I tried to set up a custom size but this printer doesn't appear to have that ability.

Can I print 4 x6 cards stock photos on this printer?  Is so, how?

 thanks

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ibess
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HP 6978 will not print 4x6 index cards, get message that paper is too short

I tried to update the firmware but there is nothing to update.

I'm using Windows 7 on this laptop.  Could that be the problem?

 

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HP 6978 will not print 4x6 index cards, get message that paper is too short

@ibess Welcome to HP Community!

 

I understand that you are unable to print a 4x6 index card.

 

Please let me know from which application you are printing.

 

Are you getting any error message while printing?

 

Please refer to the below link to Print Driver Settings Guide.

 

https://support.hp.com/in-en/document/c02227495

 

Also, please refer to the video on how to load the paper to the printer.

 

https://www.youtube.com/watch?v=DIIRH3soTKo

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

 

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